FAQ
IF YOU ARE HAPPY, WE ARE HAPPY! :)
Please notify us if you have any questions/problems, and we will find a solution together.
All the items are made at a pet free and smoke free home.
01
How do I place an order?
Thank you for choosing Feltastic! You can place your order either through E-mail or phone. It's best to E-mail or Whatsapp me, since I cannot pick up the phone during work hours, but you are welcome to leave me a message.
Email: feltastic.story@gmail.com
Phone / Whatsapp: (604) 518-8021
02
Payment Options
We accept PayPal , and we also will accept etransfer. The money order will have to sent to our email before we send out your purchase. If you do not have a PayPal account you can still pay via PayPal with any major Credit card.
I am located in Richmond, BC, Canada. If you are located in Lower Mainland, BC, you are welcome to pick up your purchase personally.
03
Shipping
SHIPPING TIME
WITHIN BC: 1 to 3 days
TO Canada: 1-2 weeks. (Lettermail Service)
TO United States: 1-3 weeks. (Light Packet Service)
TO Everywhere else: 10 days or more. (Airmail)
LOST, STOLEN, UNDELIVERED PACKAGES:
Please note that listed shipping prices DO NOT include tracking or insurance. If your shipment is sent without insurance, all lost, stolen, and undelivered packages are on the responsibility of the buyer. We will not replace or reship items purchased without insurance. If you request insurance/ priority shipping, please notify us via email BEFORE you pay for your items.
BROKEN/DAMAGED ITEM(S):
If you receive any broken/damaged items, please send us a picture of the broken item(s) and we will replace the item(s) for you at no cost.
04
Returns & Refunds
Since all the orders are made to order, returns and exchanges are not available.
If we made a mistake about your order, please notify us and we will be happy to replace your order.
Please note that colors may appear different on various computer screens. We do not refund, accepts returns or exchanges due to colour variation.